Our Privacy Policy was updated on [July 25 2024] .

1. INTRODUCTION

This Privacy Policy outlines the principles and procedures Baseus adheres to for the protection of personal data collected through the Contact Customer Support feature on our official after-sales service website https://support.baseus.com/contact-us.

2. DEFINITIONS

The terms used in this document are of the meaning as follows:

Controller:Shenzhen Baseus Technology Co., Ltd (" Baseus," "Our," "We" or "Us")
Personal Data:Information that identifies or can identify a person, such as name, email address, IP address, purchase platform, store name, and order number.
Processing:Any operation performed on personal data, including collection, storage, use, and transmission.
Users:(otherwise referred to as “you”) – a natural person who uses the website for their purposes, consisting in reviewing the website, creating an account on the website, using the services, inquiring for services.
Website:a website operated by us, via which you may, among others, purchase our products, contact us, showcase our brand, ask for services
GDPR:Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).

3. DATA COLLECTION

We collect personal data when users submit inquiries through our Contact Customer Support feature. The types of inquiries include:

Pre-sale Questions:You may ask questions about our products before making a purchase.
Product Help:You may seek assistance regarding the usage or issues related to our products.
Shipments & Orders:You may inquire about the status of their shipments and orders.
Others:You may have other types of inquiries that do not fall into the above categories.

For each inquiry type, you are required to provide:

Name:Used to verify orders and for personalized email communication.
Email Address:Used to send responses to your inquiries.
IP Address:Used for geographic identification to determine appropriate channels for handling customer complaints based on different regions.

4. PURPOSE OF DATA PROCESSING

The personal data collected is processed for the following purposes:

Responding to and managing customer inquiries.
Providing pre-sale information, product support, and order status updates.
Improving our services based on customer feedback and inquiries.

5. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:

Performance of the contract with you:Completing transactions between us and providing pre-sales and after-sales services for the transactions.
Consent:Users actively provide their data and opt-in to the privacy policy when submitting inquiries.
Compliance with Legal Obligations:Ensuring compliance with applicable laws and regulations, including the General Data Protection Regulation (GDPR) and other relevant data protection laws.

6. DATA STORAGE AND SECURITY

Personal data is stored on servers located in the United States. We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

7. DATA TRANSFERRED ACROSS BORDERS

As our servers are located in the United States, personal data may be transferred internationally. We ensure that such transfers comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws, implementing adequate safeguards to protect your data.

8. DATA RETENTION

We will keep the personal data for the shortest storage period specified by law. For those not specified by law, we will retain the personal data according to the shortest storage period required for our services for you. For data that exceeds the storage period, or data that you request us to delete, we will delete said data accordingly or take other appropriate measures without violating the relevant laws and regulations.

9. DATA SHARE, TRANSFER, AND DISCLOSE

We do not sell any personal data to third parties. We share your personal information with the following categories of recipient:

Group companies:In order to provide you with timely services, your personal information may be shared with our group entities. We will only share your information within our group entities for legitimate and explicit purposes, and only share the information necessary to provide the Services, and are bound by the purposes stated in this Policy. If a purpose concerned is not included in this Policy, we will state it in the corresponding privacy Policy or notice of the specific product or service.
Third party providers:We may share the necessary personal information with authorized third-party partners (including technical service providers, data storage service providers, after-sales service providers, third-party SDK service providers, etc.) to provide the Services.
Any competent law enforcement body, regulatory, government agency, court or other third party:(such as our professional advisers) where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights or so a third party can defend theirs, or (iii) to protect your vital interests or those of any other person;
A buyer (and its agents and advisers)in connection with any purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal data only for the purposes disclosed in this Policy; or
Any other person with your consent to the disclosure(obtained separately from any contract between us).

10. USER RIGHTS

You have a number of rights related to the protection of the personal data we process about you. Please be aware these rights may be subject to certain limitations arising from the specific provisions of the Australian Privacy Principles, and other related data protection laws, depending on the purpose and legal basis of the processing.

On the grounds of the GDPR and other applicable law, you are granted the following rights allowing you to control your personal data and related processing activities:

Right of access:you have the right to request from us to access your personal data and receive a copy of them. The first copy is free of charge (for subsequent ones, we may impose a fee in the amount resulting from the administrative costs).
Right to rectification:you have the right to rectify your personal data if it is incorrect or incomplete.
Right to erasure or restriction of processing:you have the right to request deletion of data or limitation of data processing. If the correctness, legality or our need to process your personal data is questioned, we will limit the processing of your personal data to the minimum necessary (storage), and in appropriate cases we will process it only for the purpose of establishing, pursuing or defending claims or, if necessary, for the protection of another natural or legal person, or due to other limited considerations resulting from applicable law.
Right to object:you have the right to object to processing, if the data is processed in order to implement a legitimate interest, and your objection is justified by a special situation, which will result in us ceasing to process your personal data, until we prove the existence of valid legitimate grounds for processing, overriding the interests, rights and freedoms of the data subject, or grounds for establishing, pursuing or defending claims;
Right to data portability:you have the right to request data portability, if the data is processed on the basis of consent or for the conclusion or performance of a concluded contract, and the data is processed in an automated manner.
Right to withdraw consent:you have the right to withdraw your consent to the processing of your personal data by us at any time (without prejudice to the lawfulness of the processing performed on the basis of consent before its withdrawal).

To some extent you may exercise your rights directly on our Website (e.g., by amending incorrect data). In other cases, to exercise your rights, please contact us at via the chosen channel as provided above.

To exercise these rights, please contact us via email at care@baseus.com or through our website.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on our website, and, where appropriate, notified to you by email.

12. CONTACT INFORMATION

For any questions or concerns about this Privacy Policy or the processing of your personal data, please contact us:

Email: care@baseus.com
Phone: +18002208056
Address: Shenzhen Baseus Technology Co., Ltd., Building B, Baseus Intelligent Park, No. 2008 Xuegang Road, Gangtou Community, Bantian Street, Longgang District, Shenzhen, China

By using our Contact Customer Support feature, you acknowledge that you have read, understood, and accepted the terms of this Privacy Policy.