Baseus provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
|Item||Warranty Period (Months)|
|Hubs & Adapters||12|
|Baseus & SoundCore Speakers||12|
|Appliances - Lighting||12|
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Baseus or Baseus’s authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).Baseus’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through Baseus’s authorized distributors and retailers, are handled through the store themselves (see end of the page for the list of authorized distributors and retailers ).
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Baseus will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
- Buyer must provide sufficient proof of purchase
- Baseus must document what happens when buyers troubleshoot the product
- The defective item’s serial number and/or visible proof depicting the defect are required
- It may be necessary to return an item for quality inspection
- For defective items that Baseus needs to have returned, warranties on those replacements are voided if the wrong item is returned to Baseus or if the defective item is not returned.
- Order number from online purchases made through Baseus or Baseus’s authorized resellers
- Sales invoice
- Dated sales receipt from an authorized Baseus reseller that shows a description of the product along with its price
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer’s accidental returns
- Returning personal items
- Returning items claimed to have defects but found by Baseus quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process) Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from illegitimate resource
- Loss of data incurred from use of Baseus products
- Returning personal items sent to Baseus
When returning items with a prepaid shipping label provided by Baseus, Baseus takes responsibility for any damage or loss incurred in transit.
When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit.
Baseus does not provide refunds for items damaged in transit for non-quality related warranty claims.
Baseus Official online store and Authorized Online Store
|Official seller||Warranty covers purchases from|
|Amazon.com||Baseus US Tech; Baseus UK Tech;Baseus DE Tech; Baseus IT Tech;Baseus ES Tech; Baseus FR Tech; Baseus IT Tech; Baseus JP Tech|
|Baseus US Shop; Baseus UK Shop; Baseus DE Shop; Baseus IT Shop; Baseus ES Shop; Baseus FR Shop; Baseus IT Shop; Baseus JP Shop|
|Baseus Offcial Store; Baseus JP Direct|
|eBay.com||baseus_digital_store; baseus_officialstore_us; baseus_global_store; baseus_online_store; baseus_official_au; baseus_direct_store; baseus_officialstore_de; baseus_officialstore_uk|
|Aliexpress.com||BASEUS Official Store; BASEUS Co.,Ltd. Store; BASEUS AutoTreasure Store; BASEUS 3C Boutique Store; BASEUS Smart-Lighting Store|
|BASEUS OfficialFlagship Store; BASEUS Factory Store; BASEUS Global Store; BASEUS Direct Store; BASEUS Car Accessory Store; BASEUS Car Direct Store; BASEUS Audio Franchise Store|
|Wish.com||Baseus retail store; Baseus Specialty Store; 3C Specialty Store|
|Lazada||Baseus Official Store; BASEUS 3C Boutique Store|
|Shopee||Baseus Authorized Store; Baseus Flagship Official Store; Baseu Official Mall; Baseus Official Shop|
|Allegro||Oficjalny sklep Baseus|
|Tokopedia.com||Baseus Official Store|
|Joom||Baseus Official Store; Baseus AutoTreasure Store; Baseus Music & Game|
|Cdiscount||BASEUS Official Store|