How it Works
Welcome to Baseus’s self-service page for processing warranty requests and making inquiries. All Baseus warranties are automatically kept track of in our system, so there is no need to register your product. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your Baseus purchase may have caused.
Please note this page is for purchases made through Baseus Official store on Amazon. For purchases made through Baseus’s authorized resellers, please contact them directly.
All products purchased from Baseus come with a hassle-free warranty. You can find the precise warranty period of your product on the literature inside its box . You can also verify the warranty period with our customer service team in the body of your message.
If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you.
Thank you in advance for all of the information you provide; we know your time is valuable.
Warranty Information Tips
Order ID: You can find this in the order history of the account the purchase was made through.
Note: Before Baseus can release a replacement, it may be necessary to return the defective item for quality inspection.